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They are not afraid to enforce rules and structure...A little disceptive in there explanation and break down of services. They took advantage of our families emotional state to close us. Personal Trainers, alternate traditional track, power walks and beach time 3 times per week, basically halve truths. Religion is really forced down there throats and made to feel if the go traditional track they won't make sobriety. They are treated hostile by staff members when traditional track is requested and basically interrogated and questioned why? The cost and insurace billing is really antiquated and not fully explained. You are required to pay a deductible based on number of days in there stay and cost of 30 days. Then you are told the day of that insurance is run out and asked to pay up or collect you loved one. I understand this is just a business but they really need to tighten up big time in this area. Most on these girls are really messed up. When they are tossed out because of insurerance shortfall can cause serious problems. The admittance department should know exactly what the insurace is covering prior to admittance not after the fact. Also the the misshadling of Petty Cash. If you don't ask for this money back they won't give it back. Also having non medical personnel handling medical test results and or diceminating the results of drug test is violating HIPPA compliance. I know deep down these people want to help but staff should not be comprised of ex-addicts.
I have had the pleasure of recovering at A New Start. Getting sober isn\'t easy and it sure isn\'t fun but it\'s so worth it. ANS has provided me with education, stability and support during all levels of care. Their staff is knowledgeable and most of them are in recovery as well. They provided a safe place for me to become my authentic self. I will forever be grateful to ANS. Thank you for giving me my life back!