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A Better Life Recovery LLC A Mission for Michael

33721 Blue Lantern Street, Dana Point, California, 92629
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Overall Ratings
  • 1.0
    Avg. score from 1 reviews
  • 1
    Accommodations & Amenities
  • 1
    Treatment Effectiveness
  • 1
    Meals & Nutrition
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  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
While in a mental health crisis, I was lured to this facility under false pretenses. Due to the nature of my trauma I expressed I could ONLY work with female clinicians and I was promised via phone call, text, and official documents from the facility that I would only have a female doctor. This was a bold face lie. When I arrived, I was told I would be meeting with Dr. Geoffrey Phillips via video chat and that I could not meet with a female doctor or have a female clinician present. I had an extreme panic attack. Dr. Phillips refused treatment unless I "apologized for my behavior." A psychiatrist demanding an apology from a patient who had a panic attack is INSANE, cruel, and unprofessional. Furthermore, Dr. Phillips immediately signed discharge papers and alerted all staff to withhold any and all medication from me - medication that I desperately needed. Clinical director Jacqueline “Jacque” Hoagland enabled Dr. Phillips appalling behavior. Furthermore, upon my arrival I was forced to sign contracts under duress and was not allowed to read them prior to signing (directly pressured by admissions coordinator Nathanial Montoya and indirectly by Dan Robinson - Lead Program Director and personal friend of Dr. Phillips). An employee from A Mission for Michael who was witness to some of the events filed a complaint as a mandated reporter. She was asked to attend with Dan Robinson (AMFM Program Director), Jason Shipley (a program director), a program manager named Cara, and an HR representative named Diana Rubi. In this meeting, she was belittled to the point of tears and her job was threatened because she had done the right thing to stand of for her patient. The AMFM culture is toxic and unsafe for any patient and many of the staff members. My short time at this facility cause irreparable harm to my mental health.