Your experience was unfortunate and unusual. There is no date provided in your review but hopefully you did get help for your loved one. Insurance benefits have become very difficult to explain to prospective clients. Often it is impossible to check benefits at the time of crisis on weekends and during non-office hours.
20% of all clients are scholar-shipped to some degree if motivated. Clients are asked to leave when they are deemed a danger to the community or severely disruptive and even then we attempt to get the client placed elsewhere in an appropriate program. Personal belongings are made available as soon as possible as are medications once they have been checked by our physicians.