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The wait time was 6+ hours. I know the staff was doing the best they could dealing with the incoming patients, insurance, etc.,...more staff means more cost for the patient too so I understand and, in a weird sort of way proves you really want to get better. I got to know some of the people I would be staying with which is a plus going into a great unknown. I strongly disagree with the lack of privacy...the incoming staff should be separated. I would almost go so far as to say, the stuff they were talking about was loud enough for all the hear! I thought that violated the right to privacy laws and was the very worse thing I remember. Knowing the average wait time they could move the incoming staff into one of the two side offices (privacy) and make the waiting room bigger....and provide more comfortable seating...just a one time investment and not looking for luxury...trying sitting 5+ hours in a dinner chair, cramped in that small area with 6-7 other people? In my -5-6 hours I never saw both those offices occupied at the same time and one was only open for a very short period...the other maybe 2-3 hours. I first checked in around 11AM on a weekday so they should have been at full-staff. Once you get pass the doors the place is great. I really felt very comfortable. I shared a room with 3 people with beds separated by curtains which provided enough privacy. Beds were good enough...no complaints..can\'t expect a Tempur-Pedic...lol. Big living room with plenty of couches and comfortable seats. Kitchen was always stocked with milk, juices and caffeine-free drinks (hot/cold). Healthy snack food was almost always available...cereal, PBJs, etc. Three square meals a day and the food was good to pretty good, not great and don\'t expect a Rib-eye steak 8^) They also bring out a night time snack...rotating between sandwiches (pretty bland, but that\'s what mustard and mayo are for..lol), Smartfood, granola bars...and always have a variety of fruit. No worries about being hungry! One of the most important aspects is the inside staff. Most, if not all of the main staff that stays on the floor 24/7 have been in your shoes so they understand, are not judgmental and make the stay even a little easier. On good weather days we were aloud to go outside...what a relief from the walls, even if it was only an hour every other day or so. The doctors and the front office staff also seemed understaffed which is a shame because it seemed to me that some people were pushed through...hospitals do this too All in all, I would definitely recommend this place
It feels almost impossible to express my gratitude and love for Eden Hill--the program, the staff and the house. I went to Eden Hill convinced I would leave after 30 days, but within a week I knew I was going to stay longer and ended up living there 5 months. Before arriving at Eden Hill I had spent the last decade of my life in a hopeless and unmanageable state. I was debilitatingly depressed, unemployable, and incapable of functioning even on a basic level. When I was doing my intake, the director, looked at me and told me I was going to be okay. And I believed her. I arrived there in January of 2016, and this coming January I will be celebrating three years of sobriety. At Eden Hill I learned that I was worthy of recovery, and that my past does not need to define me. I learned that I could have fun in sobriety and form the meaningful relationships with women that I had always craved. In making my bed everyday, I got to begin each day with an accomplishment, which I would build on throughout the day in the groups. I have never felt more safe and loved anywhere in the world. It changed my life, and helped me become the version of myself I always wanted to be. Eden Hill will always be a home to me. I know that any time I need, I can simply show up at the door there will be someone to welcome me in lovingly and tell me that I'm going to be okay, just like my very first day there.
My daughter was seriously hooked on heroin. She tried two other rehabs but each time she got out, she went back to drugs within days. It was an endless struggle. She knew she needed help and, like us, were desperate! Our doctor suggested we try Mountainside. She was accepted with a welcoming smile and made to feel at home. Not going to lie, she struggled, but she's an addict and getting drugs physically and mentally out of your system is not easy. The great news is, she completed the program and went into their extended care program. She finally learned how to cope with everyday stress without having to lean on drugs as a crutch. She even realized she has a passion for cooking! She is coming up on her one year clean date and we have never been so proud of her and the team at Mountainside! THANK YOU!!!!