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Starting from the beginning when transportation picked me up from the airport, Larry in Transportation should be an ambassador for River Oaks! He was welcoming, approachable, informative, & curious about how to help me. He started my stay at River Oaks in the best possible way. 30 days after I’ve arrived, I still remember Larry & his warmth & kindness. The TA group, particularly Mattie, was exceptional with regard to helping, kindness, & availability. She always made the extra effort when a lot of people wouldn’t. TA Shane, Damion, Frank, & many others showed courtesy during my stay. I have great admiration for all the instructors, therapists, I want to mention Christine & Brian because they were the best therapists I’ve ever seen, & I’ve seen a lot. Dimitrius was a motivator & Andrea was very understanding. I’ve learned to be forgiving & non judgmental as well as open minded during my stay & although I learned a lot about alcohol & what it can do to your brain & body, I’ve learned just as much of not more about myself from the therapists & other clients around me. In terms of leadership I want to thank Phyllis for helping me resolve an issue that was important to me & thank Luther for his patience in assisting me. Phylis also walked me me through the process to get my son help in treatment. I would recommend River Oaks to anyone seeking treatment, you just have to have the right mindset!
The program good, counselors very good. Effective program. Unfortunately the insurance dept. and coordinator are inept boarding on incompetent, despite being a self proclaimed insurance "expert". Payment in full is required up front, as GB is out of network with many carriers. The in house assessment was that in patient treatment was required, but the ins. carrier ultimately determined it was not and denied the claim. GB insurance coordinator stated that pre authorization of in patient was received, but has NEVER produced this, despite numerous requests. It was obvious she did not understand the internal/external appeal process on this private insurance plan and resulted not being able to bring in an attorney before appeals were exhausted. This has been the only in patient stay where insurance did not cover, the only difference, ins submittal and back up support. Bottom line? Good program , do not count on competent help on insurance or rely on reimbursement.
Banayn has helped me out in so many ways i will be forever grateful to have had the opportunity to change my life with them.