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I was told before booking my flight and planning for the trip that my insurance had been approved and I would be staying for 30 days, was told I’d spend approximately 2 to 3 days in detox. Got there and 3 days later was told my insurance wouldn’t pay for tje 30 days, only for 7 days in detox. Had to rebook my round trip ticket and was charged over $150 just for changing dates. Stayed in detox the entire time, which means I ate and slept for 7 days. Have called numerous times and apparently there is no one in charge of any of these facilities because they continue to transfer your calls to a recording that doesn’t have a directory. I have asked the 2 people I’ve spoken to, who I could speak to about being reimbursed the $918.00 out of pocket travel fees I incurred. Will not gift me a name or phone number to anyone in management or customer service. They lied to me and wasted my time, money and most of all the chance to turn my life around. You see, I’ve had this addiction for a long time and no one to help. I finally, stepped out in faith and asked for help and they failed me and show no concern for me at all. They only wanted money, money, money!!!! No concern for the individual. As for the staff at the recovery center, they were very kind and caring. As for Chris and John, if that’s truly their names, they are rude, uncaring and very unprofessional.
Baldpate Hospital is a small, quaint facility in the woods of Georgetown, MA and is a hidden gem among rehabs and detoxes. It's unfortunate that insurance companies now dictate the length of stay at treatment facilities in Massachusetts. It's the same everywhere, not just t Baldpate. Our legislators need to instead of having some flunkie at an insurance company make medical decisions that affect the lives of people that need help longer than the five days that is common among treatment centers in Massachusetts.
The Facilities and Staff at Spring Hill were fantastic -creating a healing environment for my recovery. I would strongly recommend Spring Hill to anyone suffering from addiction. JR