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I was told before booking my flight and planning for the trip that my insurance had been approved and I would be staying for 30 days, was told I’d spend approximately 2 to 3 days in detox. Got there and 3 days later was told my insurance wouldn’t pay for tje 30 days, only for 7 days in detox. Had to rebook my round trip ticket and was charged over $150 just for changing dates. Stayed in detox the entire time, which means I ate and slept for 7 days. Have called numerous times and apparently there is no one in charge of any of these facilities because they continue to transfer your calls to a recording that doesn’t have a directory. I have asked the 2 people I’ve spoken to, who I could speak to about being reimbursed the $918.00 out of pocket travel fees I incurred. Will not gift me a name or phone number to anyone in management or customer service. They lied to me and wasted my time, money and most of all the chance to turn my life around. You see, I’ve had this addiction for a long time and no one to help. I finally, stepped out in faith and asked for help and they failed me and show no concern for me at all. They only wanted money, money, money!!!! No concern for the individual. As for the staff at the recovery center, they were very kind and caring. As for Chris and John, if that’s truly their names, they are rude, uncaring and very unprofessional.
Brook was a great help in the beginning stages on my path to sobriety. Great staff and nice clean location. Would highly recommend to anybody that is struggling!
This program saved my life. I was addicted to heroin and cocaine. I also used every prescription narcotic I could get my hands on (opioids, amphetamines, benzodiazepines, etc.). In 2004 I was charged with 14 felony charges, including 2 armed robberies, in Middlesex and Norfolk counties. My father bailed me out with the understanding that I would find a place to go until I was sentenced. I called dozens of programs but was not accepted into any of them. I had no money, no assets, no insurance, no transportation, and was in serious legal trouble. Someone in jail told me about this program. I was confused by the name "Teen Challenge" because I was 20 years old, but the guy who told me about the program assured me it was for adults who were 18+. I was hesitant because I was an atheist and he said it was a faith-based program. With no other options available I called them and without hesitation, they accepted me into the program. It was such a relief to have somewhere to go. In August of 2004, I came into the program. They patiently brought me to every court date without fail and vehemently fought for me to stay out of jail. I was convicted of 9 felonies, but the judge saw the changes in me and eventually sentenced me to 3 years probation (running concurrently)! I have since achieved personal, spiritual, and economic success. I won't get into all the details here, but the program brought me back to life. This is so much more than a rehab!