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The nursing, doctors, and clinical staff are wonderful caring people who are in their jobs for the correct reasons, to help people that are hurting. The administration is horrible. Their goal is to milk the insurance company for every dollar possible. They were absolutely dishonest with me about the length of my time in DETOX, promising from the inpatient screening, through admission a time-line that was never a reality. I was told 3 to 4 days max DETOX for alcohol abuse, then to be moved on to the residential side for inpatient care. They realized that my insurance company was willing to pay for a much longer stay in DETOX, in turn the LIED to me at every turn in an effort to keep me in DETOX as long as possible. They called my wife, misinformed her, and manipulated both of us. Again, all in an effort to get the maximum dollars from my insurance provider. The nursing staff and doctor all agreed I was over the DT\'s after 36 hours, yet they would not allow me to go the residential treatment side as my insurance company was willing to pay for DETOX for 8 days. I left after 7 days to go to another program as I was so upset at their TOTAL DISHONESTY with me. I was most upset at how they manipulated my wife, and her emotions, using her as a cudgel to try and keep me in a DETOX setting that was no longer appropriate. All in all my experience was positive with their clinical staff, nursing, and doctors. The facility is well kept, and their programs are well run. BE AWARE that they will be dishonest with you to get you into the facility, then will manipulate your family in order to max out the dollars they can get from the insurance company. I can not thank the staff enough for their care, concern, and help.
Clean facility, great inpatient physicians and treatment. Very expensive. The staff were friendly. The treatments were tailored to each patient and well-rounded, focusing on the entire body and mind.
This program saved my life. I was addicted to heroin and cocaine. I also used every prescription narcotic I could get my hands on (opioids, amphetamines, benzodiazepines, etc.). In 2004 I was charged with 14 felony charges, including 2 armed robberies, in Middlesex and Norfolk counties. My father bailed me out with the understanding that I would find a place to go until I was sentenced. I called dozens of programs but was not accepted into any of them. I had no money, no assets, no insurance, no transportation, and was in serious legal trouble. Someone in jail told me about this program. I was confused by the name "Teen Challenge" because I was 20 years old, but the guy who told me about the program assured me it was for adults who were 18+. I was hesitant because I was an atheist and he said it was a faith-based program. With no other options available I called them and without hesitation, they accepted me into the program. It was such a relief to have somewhere to go. In August of 2004, I came into the program. They patiently brought me to every court date without fail and vehemently fought for me to stay out of jail. I was convicted of 9 felonies, but the judge saw the changes in me and eventually sentenced me to 3 years probation (running concurrently)! I have since achieved personal, spiritual, and economic success. I won't get into all the details here, but the program brought me back to life. This is so much more than a rehab!