ABOUT RECOVERY CENTERS OF AMERICA AT WESTMINSTER
Recovery Centers of America (RCA) operates six rehabs around Massachusetts, New Jersey, Maryland, and Pennsylvania. The Westminster site, located in a large converted inn beside a highway in northern Massachusetts, offers residential treatment and medical detox for individuals struggling with substance misuse and dual diagnosis. It's one of the 24.2 percent of facilities in Massachusetts that operate on a private, for-profit basis, and one of just eight non-hospital, residential facilities in the state that provide detox on-site.
TREATMENT & ASSESSMENT
In order to be admitted, clients can call the facility directly to speak with someone 24 hours per day, seven days per week. An initial free, confidential assessment is conducted and, upon establishing a start date, the facility will send out a “black car service” to pick up the client at their door. Once they arrive, clients participate in biopsychosocial, medical, and psychiatric evaluations to determine the best course of treatment.
Detoxing clients receive 24-hour nursing care and medications to ease the symptoms of withdrawal.
Treatment at RCA is multidisciplinary, drawing on the 12-Steps as well as evidence-based methods such as cognitive behavioral therapy (CBT) and medication-assisted treatment (MAT), though the medications currently in use are not specified. Trauma-informed therapy is provided in individual, group, and family settings, and when they're not in counseling or psychiatric sessions, residents can participate in yoga, spiritual coaching, art and music therapy, and sober outings. Coaching is also provided on diet, nutrition, fitness, and wellness, to ensure that residents can continue to lead healthy, sober lives after treatment.
Residents plan for discharge throughout treatment, and when they graduate, they're invited to attend alumni meetings, of which there are several every week, run the by alumni association. Clients' families are also invited to attend 12-step meetings on-site.
The treatment team includes a physician and master's level counselors. The five individuals polled by Rehabs.com to date on the staff were impressed:
Staff Experience and Training: 4.2/5
ACCOMMODATIONS & AMENITIES
The facility is decorated in the style of a mid-range, newly refurbished hotel, with an outdoor pool, a fitness room, plenty of outdoors space, and bright, comfy bedrooms. The five individuals polled by Rehabs.com to date on the center's amenities appreciated the quality of the facilities.
Exercise and Leisure: 4.4/5
WHAT ALUMNI SAY
All three alumni polled by Rehabs.com to date gave very positive feedback. "Excellent program," K.M. wrote simply, while both Benjamin and Ryan praised the center's staff. "The staff was very patient and tolerant... Staff the is very experienced in addiction and recovery as well as the medical staff," Benjamin wrote in a representative comment. Ryan also added praise for the center's amenities, writing: "This facility is absolutely incredible... They offer yoga, art therapy, gym time, pool time, personal training on weekends."
The only alum polled on the facility's offerings in a variety of treatment metrics, Benjamin, gave the center four stars for its family participation, discharge practices, and holistic offerings.
At the time of this writing, secondary sites yielded mostly positive feedback, with some notes of complaint. The center has average ratings of 3.7 stars based on 23 opinions on Facebook (where the facility can curate its own page) and 4.3 stars based on 29 reviews on Google, plus a one-star rating and a four-star rating on Yelp. The positive reviewers tended to echo praise from alumni polled by Rehabs.com, focusing on the staff and the efficacy of treatment. "Great place, great staff, and learning environment... Your not just a waking $ amount in there like some of the state run facilities, the staff genuinely care," Dan wrote in a representative comment on Facebook.
However, the reviews also contain recurring complaints of inappropriate use of medication, questionable billing practices, and poor management. "The management in Westminster is terrible. Unprofessional," Nicholas wrote in one such comment on Google.
WHAT FAMILY & FRIENDS SAY
Of the four loved ones polled by Rehabs.com to date, one gave a very negative review and the rest gave very positive feedback. Negative reviewer G's complaint took issue with luxury rehabs in general, not with the provisions at RCA in particular.
The other three reviewers gave the facility perfect five-star ratings for the availability of its staff and its family participation, and a four-star rating and two five-star ratings for its discharge practices. The reviewers repeatedly praised the center's staff and welcoming environment. "Very friendly staff,very nice facility. It is a very nice and well maintained facility,and very good staff," Phyllis wrote in a representative comment.
WHAT STAFF SAY
The two staff members polled by Rehabs.com to date gave polarized feedback. "One of the things I love about working here is how our patients and their loves are part of our family as soon as they arrive," admissions officer Deb wrote in her glowing comment.
But K.M. disagreed, writing: "Patients don’t get treatment they are just dollar signs that management tries to keep them happy so they don’t leaven. This place is just bad all around." They gave the facility four stars for its family participation and safety and comfort, but just two stars for its discharge practices and holistic offerings, as well as for the extent to which treatment is worth its cost.
The cost of treatment at the facility is not published, but RCA Westminster is among the 72.1 percent of Massachusetts-based rehabs that accept private insurance. The four individuals polled by Rehabs.com to date on the center's affordability gave mixed feedback: