Springbrook is a nightmare and staff there care nothing about the patients. The night shift were incredibly rude and I was afraid to approach them most of the time for fear of being yelled at. They wore dirty, ragged clothes and mostly stayed on their cell phones. I only saw a “doctor” there the first day I was admitted and had a different doctor’s name (whom I never saw) on my ID Bracelet. They never explained the changes they were making to my medications. This was during the height of COVID and people were not tested prior to admission although one man came in with known positive COVID
, as per the aides and he was allowed to wander around the general population and no one enforced mask wearing. The building was disgustingly filthy, floors never cleaned, surfaces not wiped down. Although they said the cafeteria was closed due to COVID, we all sat in the TV room elbow to elbow and ate from styrofoam containers. If you care about your loved one, STAY AWAY from this place.