We took our son to this place in hope to get the best treatment for him. Our son tried weed so as good parents we tried to get him to a safe place where he could talk without fear and get the help he needs. We took him for the assessment. The lady was incompetent, cold and made us feel that we were guilty. Then she claimed that her kids never tried weed. We did not go there to talk about her kids. Then she said that our son oxygen level was at 84 (which is a dangerous level) which was probably because he was a heavy smoker. She did not recommend to take him to the hospital. We asked her what would be the best option for our son: inpatient program she said. Then she said that we could do the outpatient one or we could see a psychologist. We knew that, we needed a clear answer but no she kept on repeating the same thing. As we kept on asking questions, she started to pack her belongings and watched her clock. She screamed at our son and made him feel so scared about his oxygen. We came home and check his oxygen, it was at 99. Our son told us that the device she used was not placed correctly. He informed her but she screamed at him. We checked his oxygen at least 20 times at different times and it was always between 97 and 99. I should have known from the get go that this place was not a caring and helpful place. When I called, they asked for our information and then immediately proceeded to ask me if I was ready to give them a deposit of $2500 to $4000.
They called us the following day to let us know that the insurance accepted the treatment. When my husband explained what had happened and that it was out of question to put our son there, the lady just said oh sorry bye!
In conclusion, this lady should not be there. When you leave this place, you feel worse and hopeless. SHAME ON THEM!
I wish someone from their management would call me to discuss it. But I guess they are too busy counting the money they are making with our distress.