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Ability to quickly treat a problem. They helped my husband in just a few days.
I was admitted to Mt. Regis on May 24,2019. My private insurance covered my stay at Mt. Regis until June first. At that time, I went on Medicare. I was contacted by the financial dept. on June first and was told that the facility did not participate with Medicare and that I would have to pay the remaining balance that day, an amount over $10,000, which I paid. That hit me like a freight train. The financial adviser stated to me clearly that Mt. Regis would provide the billing information to me once I completed the program in order that I could submit it to Medicare for reimbursement. Upon completion, I was provided the billing information and the paperwork to file with Medicare. I submitted all the paperwork as advised but Medicare denied my claim. I was notified by mail from Medicare that my claim had been denied so I called Medicare and was told again that Medicare would not reimburse me for my stay at Mt. Regis. If the Mt. Regis administrators knew that Medicare would not pay for my stay in the first place, then why didn't they tell me on June first? I believe I was misled because they were afraid I would leave early.
My son has done very well at this facility and it has really made a difference in his thinking and behavior. It is an open campus... I don\'t think there is a way to have an open campus and completely eliminate the ability of patients to smuggle in drugs. the open campus was a benefit for my son who enjoyed running and working out. He said the food was good. We met several of the counselors, and he spoke highly of all of them.