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Some of the staff members were incredible and did a great job helping family members understand addiction. And I'm not sure what exactly occurred, but my 20 year old son went from not wanting to be there to being nostalgic for the place and wanting to stop by to visit and attend alumni events. My son's primary counselor didn't communicate with us well. We'd wait days for a return call. Near the end of his in-patient stay we had a family meeting to discuss after care and we were told we'd be contacted a few days later about options; but I just got a call from my son to come get him on his last day and the name of the sober living house in Milwaukee he was going to. No one met me when I got there. There was no check-out procedure. No talk of other possible places for him to go. My son is an atheist, and we struggle to find treatment programs that don't focus heavily on religion. But Nova was a life-saving experience for my son that was more affordable than some we'd considered, and it was in our city so it was convenient.
Strengths: Understanding, Group Therapy, 1 on 1 counseling when needed. Counselors who are recovering addicts. Weaknesses: coordinating same addictions. They were to quick to transfer me inpatient. This is was not me. I left after 2 weeks. Then attended intense outpatient treatment at Thedacare Behavioral Health
They have a set curfew. to many in one room. It help loved ones with any questions that they may have.