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Some of the staff members were incredible and did a great job helping family members understand addiction. And I'm not sure what exactly occurred, but my 20 year old son went from not wanting to be there to being nostalgic for the place and wanting to stop by to visit and attend alumni events. My son's primary counselor didn't communicate with us well. We'd wait days for a return call. Near the end of his in-patient stay we had a family meeting to discuss after care and we were told we'd be contacted a few days later about options; but I just got a call from my son to come get him on his last day and the name of the sober living house in Milwaukee he was going to. No one met me when I got there. There was no check-out procedure. No talk of other possible places for him to go. My son is an atheist, and we struggle to find treatment programs that don't focus heavily on religion. But Nova was a life-saving experience for my son that was more affordable than some we'd considered, and it was in our city so it was convenient.
When they first opened they were very patient orientated. that no longer true, many weakness that they need to work on.
You can bring your children to live with you in residential treatment and transitional living follow thru is not good. Best program in Milwaukee, WI.